Return & Refund Policy
Last Updated: 2026.09.08
We want you to be completely satisfied with your purchase. If you need to return an item, please carefully review the policy below.
Eligibility for Returns
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Returns must be made within 10 business days from the date of delivery.
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To qualify for a return, items must be unused, in their original condition, and include all tags and packaging intact.
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Non-returnable items include:
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Items with incorrect sizes chosen by the customer (please double-check our size chart before placing an order).
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Discounted or clearance items.
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Any products that have been used, worn, or washed, unless there is a quality issue.
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Return Process
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Contact Us: Email us at service@lelejove.com with your order number and details of the item(s) you wish to return.
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Authorization: Our customer service team will review your request and provide return instructions and authorization if eligible.
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Refund Processing: Once we receive and inspect the returned items, we will process your refund within 7-10 business days to your original payment method.
Refunds
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Refunds will be issued to the original payment method after the returned item has been received and inspected.
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Shipping fees are non-refundable.
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If the returned item does not meet the return criteria (e.g., used, damaged, or returned due to customer size error), we reserve the right to refuse the return and send the item back to you at your expense.
