Shipping & FAQ
Last Updated: 2025.08.13
Thank you for choosing lele jove. Please read the following shipping policy carefully before placing your order to ensure you understand our shipping process and related guidelines.
Shipping Areas
We currently offer worldwide shipping, including Singapore and other international regions. Shipping times and costs may vary depending on your location. Please check the specific shipping fees and estimated delivery times at checkout.
Order Processing Time
All orders are typically processed and shipped within 2–3 business days.
During peak seasons or special circumstances, processing times may be longer, but we will do our best to ensure timely dispatch.
If your order includes pre-sale items or products that are temporarily out of stock, we will notify you in advance and provide an estimated shipping date.
Delivery Time
Estimated delivery times are as follows (actual delivery may vary based on your address):
- Singapore domestic delivery: 2–3 business days
- International delivery: 7–15 business days, depending on destination and shipping method
Please note that deliveries are not made on weekends or Singapore public holidays, which may cause delays.
| Shipping | Estimated Time |
|---|---|
| Order Processing | 2–3 business days (may be longer for pre-sale or out-of-stock items) |
| Singapore Delivery | 2–3 business days (no delivery on weekends or public holidays) |
| International Delivery | 7–15 business days (depends on destination; weekends/public holidays may delay) |
Shipping Fees
Shipping fees depend on your order’s weight, destination, and chosen shipping method.
Exact shipping costs and estimated delivery times will be displayed at checkout.
Free shipping is available for orders that meet our minimum purchase requirements.
Order Tracking
Once your order has been shipped, we will provide a tracking number and shipping information via email so you can monitor your order’s status.
Undeliverable Packages
If a package cannot be delivered due to an incorrect address, incomplete recipient information, or other reasons, you may be responsible for additional shipping fees. Please ensure that your shipping address and contact details are accurate at checkout.
Shipping Issues
If you experience any issues during shipping or your package does not arrive on time, please contact us promptly. We will assist you in resolving any problems.
Contact Us
For any questions or further assistance, please contact us at:
Email: service@lelejove.com